Engineering Manager, Content & Workflows

As the Engineering Manager for the Content & Workflows team, you will play a key role leading the activities of the engineers within the team and working with Product Management to define the vision and plan for the team.

ABOUT US

STV is Scotland’s home of news, entertainment and drama, serving audiences with quality content on air, online and on demand. STV’s broadcast channel reaches 3 million viewers each month, while STV Player, the UK’s fastest-growing broadcaster streaming service, is now pre-installed in three quarters of the UK’s connected TV homes. Multi-genre production company STV Studios - one of the UK’s leading content businesses - has an impressive track-record of success across a wide range of broadcasters, with recent productions including Screw; Murder Island; Catchphrase; Antiques Road Trip; Yorkshire Auction House; My Family Farm Rescue and Landmark.

The IT Team strives to ensure that STV’s technology runs efficiently and helps to develop new processes in response to changing business requirements.

Recently STV has invested heavily to deliver the latest technology across the group. The team currently have a vacancy for an IT Systems Specialist who will provide second line support for approx. 650 Office 365 users across Windows and Apple operating systems.

KEY RESPONSIBILITIES:

Monitoring, updating and dispatching Service Desk Tickets received from a number of different sources using the IT Service Desk System
Provision of Second Line Support for IT users by phone, email, face to face and remotely
Communicating with IT users of all levels and ensuring that users are kept up to date with the progress of their support requests at all times
Troubleshooting, monitoring and maintaining desktops, laptops and printers
Documenting and following processes
Escalating calls to 3rd Line Support and reporting issues to IT Support Team Manager
Assist with any other aspect of the work of the Company as reasonably required.

SKILLS AND EXPERIENCE:

Demonstrable experience in supporting Microsoft Windows 10 and 11 Operating Systems and Office 365 Desktop applications. PowerShell experience would be advantageous
Proven experience in Office 365 Administration, particularly Azure Active Directory, Exchange Online, Teams, SharePoint and Intune
Experience of supporting mobiles, tablets, and laptops is desirable
Strong interpersonal and communication skills
The ability to work as part of a team and on own initiative
Excellent fault-finding skills
Ability to prioritise workload and complete objectives without supervision
Microsoft Certifications and/or an IT related qualification would be advantageous
Experience with Apple products and JAMF would be advantageous.

BENEFITS

There are plenty of reasons why it’s great to work at STV, here are just a few of the perks for you;

25 days paid annual leave and 9 public holidays per annum, with the option to buy more through our Holiday Extras scheme
An extra day’s holiday on your birthday
Healthcare cash plan providing Company contributions towards dental, optical, wellbeing or other healthcare costs
Company pension contribution
Cycle to work scheme
Season ticket travel loan
Access to occupational health service
Flexible benefits portal providing a range of retail and gym discounts.

Join us

To apply please email a full CV & cover letter to hr@stv.tv by 9th April 2025.

STV Group plc is an equal opportunities employer committed to valuing and promoting equality, diversity and inclusion. We encourage applications from candidates underrepresented in our industry, so we are keen to hear from ethnically diverse talent and people that identify as disabled, deaf and/or neurodivergent. As a Disability Confident employer, we are committed to offering an interview to disabled candidates who meet the minimum criteria for the role.