Main Duties & Responsibilities
Technical Operations:
- Manage, lead, develop and work as part of a team of Encoders to deliver the highest standards of theatrical and downstream output for our clients
- Regularly evaluate workflows, processes and operations to improve standards of work, quality of delivery and cross-department collaboration
- Oversee the successful completion of non-standard and complex projects providing support and input where necessary. This can range from working on daily task orders to helping the business with tactical decisions and planning
- Able to create and train others in various Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos, etc. Both SMPTE and Interop
- Having an in-depth knowledge of IMF workflows and specifications
- Able to both create and train others on subtitles and dubbing reference files and edits for censorship purposes
- To both create and train others on the creation of downstream deliverables and perform simple audio edits and conforms
- Lead technical validation and troubleshooting, providing coaching and feedback where necessary.
- Perform spot checks and short form QCs.
People Management:
- Successfully manage a team responsible for delivering final versions of theatrical release content in a number of different formats
- Conduct regular 1:1’s, quarterly feedback sessions and yearly performance reviews for Direct Reports
- Establish goals and key results for the team that deliver programmatic and departmental impact
- Leading and coaching the Content Services Team, focusing on developing team members’ soft and hard skills to elevate performance through active and actionable feedback
- Foster a culture of openness, feedback and communication at all levels by both providing and seeking regular feedback from colleagues, peers and employees
- Identify current and future training and growth opportunities for Direct Reports and engage direct reports in proactive and long-term career pathing discussions for all individuals within the Content Services Team
- Encourage collaboration within the team, department and company through communication, feedback, strategic planning and problem solving.
Planning & Communication:
- Able to understand internal workflows to manage projects and project pipeline effectively
- Act as the primary contact for Account Managers and other departments with encoding enquiries
- Foster inter-departmental collaboration, planning and problem solving through open dialogue and feedback
- Working closely with the Senior Content Services Operators and Services Operators to ensure that projects are delivered on time.
- Representing the department in internal meetings and maintaining the team Rota.
Qualifications/desired experience:
- 5+ Years experience in a high volume DCP / Downstream deliverable creation environment
- 3+ Years experience with people and resource management
- Educated to degree level or equivalent.
Skills & knowledge:
- In-depth knowledge of theatrical and downstream encoding, best practice and standards
- In-depth knowledge of video and audio codecs and their appropriate uses
- An interest in Digital Cinema, Film and its surrounding technologies
- Ability to explain complex technical terminology in an easy-to-understand way
- Familiarity of command line tools and basic scripting
- In-depth knowledge of frame rate and colour space conversions
Competencies & behaviours
Brand Ambassador: With Human Properly
Communication: Ability to communicate clearly and effectively, both verbally and in writing, ensuring that messages are accurately conveyed and understood.
Customer Focus: Strong commitment to delivering excellent customer service, with an eye for detail.
Professionalism: Maintains a professional demeanour, representing the company positively through appearance, behaviour, and communication.
Organisation and Multitasking: Skilled at managing multiple tasks simultaneously while maintaining a high level of organisation and attention to detail.
Time Management: Efficiently prioritises tasks and manages time to ensure all responsibilities are completed promptly and accurately.
Adaptability: Flexibility to adapt to changing circumstances, priorities, and demands, remaining calm and effective under pressure.
Problem-Solving: Ability to identify issues and develop practical solutions to resolve them promptly.
Interpersonal Skills: Ability to build positive relationships with visitors, colleagues, and management, fostering a cooperative and supportive work environment, demonstrating strong listening skills.
Confidentiality and Discretion: Handles sensitive information with the utmost discretion and confidentiality, maintaining trust and integrity.
Technical Proficiency: Competence in using office technology, including telephones, computers, and software such as Microsoft Office, to perform daily tasks efficiently.
Attention to Detail: Ensures accuracy in all tasks, from data entry to visitor management, avoiding errors and maintaining high standards.
Cultural Awareness and Sensitivity: Demonstrates an understanding of and respect for diverse cultural backgrounds, ensuring all interactions are inclusive and considerate.
Benefits
- 25 days' Annual Leave -
- Medicash Health Cash Plan
- Gym Discount
- Cinema ticket discounts
- Cycle to Work Scheme
- Dexter's 'No Deposit' Option
- Interest Free Deposit Loan
- Company Sick Pay Scheme
- Season Ticket Loan
- Summer & Christmas Parties
- Pension Plan
- Work From Home
- Employee Assistance Programme - Counselling.
Next Step:
Please click the ‘apply’ button to send your CV and a cover letter via grapevinejobs.