Content Services Operator - FTC

The Content Services Operator will work as part of a team to master Digital Cinema Packages (DCPs), IMFs, and file-based deliverables for Studios and independent distributors.

The job is fast-paced and requires a methodical approach, attention to detail and good team communication skills.

Please note we have two Content Services Operator roles available.

One is a fixed-term contract of 12 months due to maternity cover, and the second is a permanent position.

Main Duties & responsibilities:

Working on the creation of a wide variety of Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos, SMPTE and Interop as well as File Based deliverables, Subtitling and Dubbing reference files and more
Responsible for edits for censorship purposes, as well as simple audio edits and conforms, technical validation, and troubleshooting
Supporting the team with spot checks and short-form QCs
To be the primary contact for Account Managers and other departments to create the theatrical and streaming materials for film releases
To effectively communicate with other departments such as I/O, Subtitling and QC to assist with troubleshooting problems that may occur in the field
Support a culture of collaboration within the team, department and company through communication, feedback, and problem-solving
Work closely with other Content Services operators to ensure all projects are delivered on time and to the best standards
Ensuring all admin-related elements are completed for each order
Able to understand the workflows to effectively hand over and pick up the projects when required.

Qualifications / Desired Experience:

Educated to degree level or equivalent
Prior experience in Post-production or Digital Cinema
Professional experience in using non-linear editing tools
Knowledge of video and audio codecs
Experience using R&S Clipsters, Resolve, etc.

Skills & Knowledge:

Able to manage multiple projects
Clear understanding of workflows and escalation processes
Excellent scheduling, project management and organisational skills
Committed to offering a high level of service
Attention to detail and accuracy
An interest in Digital Cinema and its surrounding technologies
Experience with Microsoft Excel, PowerPoint, and Word
Knowledge of the Digital Cinema and Steaming industry, aware of competitors and new technologies
Experience using a Linux environment and Terminal.

Competencies & Behaviours:

Brand Ambassador: With Human Properly
Communication: Ability to communicate clearly and effectively, both verbally and in writing, ensuring that messages are accurately conveyed and understood
Customer Focus: Strong commitment to delivering excellent customer service, with an eye for detail
Professionalism: Maintains a professional demeanour, representing the company positively through appearance, behaviour, and communication
Organisation and Multitasking: Skilled at managing multiple tasks simultaneously while maintaining a high level of organisation and attention to detail.
Time Management: Efficiently prioritises tasks and manages time to ensure that all responsibilities are completed promptly and accurately
Adaptability: Flexibility to adapt to changing circumstances, priorities, and demands, remaining calm and effective under pressure
Problem-Solving: Ability to identify issues and develop effective solutions to resolve them in a timely manner
Interpersonal Skills: Ability to build positive relationships with colleagues, management, fostering a cooperative and supportive work environment, demonstrating strong listening skills
Confidentiality and Discretion: Handles sensitive information with the utmost discretion and confidentiality, maintaining trust and integrity
Attention to Detail: Ensures accuracy in all tasks, avoiding errors and maintaining high standards
Cultural Awareness and Sensitivity: Demonstrates an understanding of and respect for diverse cultural backgrounds, ensuring all interactions are inclusive and considerate.

Benefits:

25 days' Annual Leave -
Medicash Health Cash Plan
Cinema ticket discounts
Cycle to Work Scheme
Dexters 'No Deposit' Option
Interest Free Deposit Loan
Company Sick Pay Scheme
Season Ticket Loan
Summer & Christmas Parties
Pension Plan
Work From Home
Employee Assistance Programme - Councelling.

Next Step:

Please click the ‘apply’ button to send your CV and a cover letter via grapevinejobs.