About Us Fulwell 73, founded in 2005 by lifelong friends Ben Winston, Leo Pearlman, Ben Turner, Gabe Turner and James Corden. In the ensuing years, Fulwell has become one of the fastest-growing production indies in entertainment.
In the last year, standout projects included broadcast specials ‘An Audience with Adele’ and ‘Adele One Night Only’ (ITV & CBS), ‘The Kardashians’ (HULU), ‘The Grammys’ (CBS), ‘Friends: The Reunion’ (HBO Max), Elton John Live: Farewell from Dodger Stadium (Disney+), ‘Captains’ (Netflix & FIFA), and ‘All or Nothing: Juventus’ (Amazon).
From our offices in Islington, St.Katherines Dock, Sunderland, and Los Angeles, we produce award-winning content across all major media platforms, from theatrical releases to broadcast and digital content. We are fortunate to work with a broad group of clients across the UK and the US and including all major streamers. We hold ourselves and our teams to very high standards, and we pride ourselves on a committed pursuit of creative excellence in all we do.
Key Responsibilities
Front of House: - Providing excellent customer service at all times and promptly resolving any queries from clients and visitors in a seamless manner
- Ensuring all persons including clients, partners, team members, contractors visiting the office are welcomed with a positive and friendly exterior and maintaining good communication at all times
- Working on a rotation of 8:30am-5:30pm or 9am-6pm you will be the point of contact for all office related queries and activities
- Creating an inviting reception space to welcome all guests with the right ambience and high standards of cleanliness
- Fully competent in operating the telephone switchboard efficiently and courteously
- Ensuring all calls are screened and directed to the appropriate department/person taking accurate written messages and passing them promptly to individuals
- Monitor meeting room calendars and support any queries relating to meeting room availability and set up
- Maintaining relevant documents and reports including circulating key updates to the wider business when required
- Develop, manage and continuously improve internal systems and procedures to boost efficiency and organisation.
Security: - Manage the access control system including registration of all new starters, visitors and contractors and creating the correct access rights per individual
- Monitoring usage, stock control and reporting any technical and security related issues to the correct team to resolve
- Review out of hours activity and report any issues to the Facilities Manager
- Control of all access doors into the building for daily visitors and deliveries
- Working with our evening Security operatives, coordinating any deliveries or contractors
out of core office hours that require approval to access the space - Maintain a positive working relationship with the wider Estate team, sharing details relating to shared loading bay, logistics and security updates
- Key management and ensuring all key control and access are logged correctly.
Office: - Ordering of all stationery, monitoring stock levels, ensuring office supplies are sourced ethically and within budget requirements
- Daily walk throughs of all office space to ensure the high standards of housekeeping are
maintained and working closely with the cleaning operatives in - Manage office rota schedules for both permanent employees and freelancers to ensure adequate desk space and storage/locker facilities are available
- Managing the general Helpdesk/Admin inbox and redirecting and resolving requests effectively
- Liaising with cleaning operatives, security teams and service providers to ensure a positive and efficient environment is created
- Collaborating with individual departments on ways to enhance the user experience and testing new ways of working
- Booking couriers as and when required to support the wider business needs
- Managing day to day orders for the office to run smoothly and managing the budget lines
relating to the operational services provided - Maintain liaising with other offices and supporting business requirements when required to ensure continuity is maintained in service levels
- Involvement in office moves and storage management furniture.
Hospitality & Events: - Daily meeting room setup, coordinating refreshment and catering where required
- Ordering or collecting catering for special events and providing a professional hospitality service to all our guests
- Assist the Operations team with organising company wide events from onsite socials to offsite celebrations including our annual Christmas and Summer party
- Adhoc runner tasks for urgent requests for clients and stock replenishment
- Managing all stock, storage and delivering a varied assortment of healthy snacks and treats to complete the afternoon snack cart run throughout the office floors.
Health & Safety: - Be the lead for the office in the event of a building evacuation and follow the evacuation procedures
- Complete weekly fire alarm panel testing and follow company and landlord protocol
- General audits relating Fire Safety/First Aid/Maintenance issues
- Respond quickly to emergencies that may arise and deal with them appropriately through the correct channels
- Oversee day-to-day operations of the office space; ensuring general housekeeping standards are maintained to provide a clean and safe environment to support productivity in a positive working space
- Escalating any issues relating to Health & Safety, Fire Safety and Maintenance to the Facilities Manager.
Skills, Knowledge & Expertise:- Excellent organisational and time-management skills
- Knowledge of Google Workspace, Microsoft Office (Word, PowerPoint, Excel, Outlook) and other commonly used office packages.
- Proficiency in spoken and written English
- Ability to prioritise tasks, work under pressure and possess a problem-solving approach
- Attention to detail with a continual desire to enhance the service and in-house experience
- Good team working skills and confidence to stay motivated
- Ability to manage your workload
- Strong interpersonal skills and comfortable communicating with all levels from supply chain to partners to VIPs
- Prior experience in a front of house or customer focused role.
Employee Benefits We offer an extensive benefits package that prioritises your wellbeing and professional development. Highlights include 25 days holiday, Bupa health coverage, flexible work arrangements, training opportunities, and more. Additionally, benefit from a wellbeing programme, a generous pension plan, and exclusive office discounts.
About Fulwell 73 ProductionsFulwell 73 is proud to operate across a range of television genres. We are dedicated to making cutting edge, fun and entertaining shows. We are currently developing new shows for a number of broadcasters, working alongside some of the leading talent, producers, directors and production companies in the UK.
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