TV Operations & Support Specialist

The successful candidate will provide systems support of broadcast IT and video production/delivery systems and will be accountable for the service delivery and day-to-day support of dedicated television production capabilities located in London. 

The ideal candidate is a self-motivated IT professional with expertise in all areas of IT support, installation and development, with experience in Broadcast Television. The role requires a dedicated hands-on and proactive approach to work.

About the Role

As a TV Operations & Support Specialist, you will:

• Perform daily support & monitoring for all appropriate systems;
• Research, design and deployment of technical solutions for multimedia operations;
• Focus on continual service improvement.
• Responsible for updates and patching of systems.
• Expected to follow Change Management process, according to corporate best practices.
• Adhere to IT security best practices.
• Be responsible for implementing both globally driven and locally requested support, operational and project deliverables.

About You 

To be our TV Operations & Support Specialist you will likely have:

• Computer science degree or equivalent
• Relevant professional training or equivalent experience
• Excellent knowledge of video over IP technologies, e.g. SRT, RTMP etc.
• Excellent knowledge of Apple products and management systems like JAMF.
• Knowledge of cloud computing concepts;
• Knowledge of IT security best practices;
• Creative and solution-oriented focus;
• Knowledge of server-based production, editing and delivery systems;
• Excellent knowledge of video-audio file standards and characteristics;
• Video/ File conversion, transmission, transfer and streaming technologies;
• Excellent problem diagnosis and troubleshooting;
• Ability to take ownership and proactively complete tasks;
• Excellent customer-facing written and verbal communication and;
• Ability to learn on the job and to train others.

Preferred skills:

• Knowledge of ITIL best practices;
• Working knowledge of a scripting language;
• Good understanding of networking and TCP/IP, subnets, routers, firewalls, etc.;
• Field news coverage technologies;
• Understanding of live studio video production systems;
• Understanding of Newsroom Information and Communication systems;
• Cisco/Microsoft certifications;
• Working knowledge of Linux/Unix;
• Experience of system configuration management tools;
• Professional satellite reception infrastructure.

Please note that operational hours may vary as business priorities and programming schedules change. Out-of-hours or weekend system/software upgrades may require onsite IT/engineering support presence. As part of a wider engineering pool, overtime, shift work and night shifts may also be a requirement.

What's in it for you

At Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: 

• Global Career: As a global company, we can offer a truly international career and progression opportunities  

• Learning & Development: On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists 

• Benefits: We offer competitive salary packages and market leading benefits including paid volunteering days 

• Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world’s most important stories.