Communications Manager

This role is accountable for the development, delivery and management of employee communications channels, programmes and campaigns to support delivery of strategic projects and priorities.

Salary : Up to £60K depending on skills and experience +TfL benefits
Location: Palestra, Southwark, London
Role Type: 12-month FTC

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Overview of role
This role is accountable for the delivery of innovative, best practice channels and campaigns that aid effective decision-making, drive employee engagement and improve overall business performance using customer insights and feedback.

Key Accountabilities:

Responsible for creating and implementing employee communication plans and campaigns that ensure the effective, timely and two-way flow of information across the business to drive behaviour change and engagement with the TfL priorities
Manage and develop innovative communication channels, both online and offline, and with a particular focus on evolving digital platforms in line with industry best practice
Support the Head of Employee Communications/Senior Communications Manager in developing and delivering employee engagement and communication plans in response to business needs and change programmes
Design, create plans for and lead the implementation of pan-TfL employee communications and engagement programmes and campaigns, managing the processes, interfaces and hand-offs for delivery across all parts of the organisation, ensuring standards are applied
Set and share best practice with colleagues and stakeholders across the function
Support in building the TfL internal brand to create and maintain a strong and coherent internal visual identity and tone of voice to be used across the organisation
Track and measure effective communication activity to ensure campaigns and channels are fit for purpose and meeting business objectives
There may be a requirement to participate in an on-call roster, depending on business needs.

Key Interfaces:

Accountable to the Head of Employee Communications & Engagement and Senior Communications Manager
Directors, Heads of, and Programme Directors for the operational businesses: ensure that all internal communications and engagement programmes are aligned with ongoing organisational strategy and priorities
Partner functions e.g. HR, ER, Tech & Data, Communications & Corporate Affairs, Press Office, Customer & Strategy, Legal, Commercial, Finance, Safety, Health & Environment. The role holder will ensure partnership working and effective peer-to-peer relationships with these and other key functions to achieve business goals through appropriate employee communications and engagement activities that are internally and externally aligned.

Skills, Knowledge & Experience
Skills:

Communication skills - highly effective written and presentation skills, internal communications planning, digital channel delivery, expert with industry standard software systems
Proven track record of creating and deploying employee communications and engagement channels, programmes and campaigns with a measurable positive impact on employee engagement and business performance
Project management
Coaching and mentoring - peer to peer and developmental.

Knowledge:

Significant knowledge of effective communications and engagement strategies and techniques across the full range of face-to-face, digital (including social media), print and broadcast communication channels
Culturally aware, with an understanding of complex organisations and an appreciation for business, operational and customer issues
Able to identify communication issues and solve problems using sound judgement and analysis, providing practical and pro-active communications guidance and support.

Experience:

Experience of implementing communications strategy in large organisations
Experience of creating & delivering creative communication solutions and campaigns to drive engagement
Experience of running communications projects and campaigns in customer-facing environments and across the full range of media (in particular face-to-face and digital/social media), with measurable positive impact and return on investment.

Equality and Diversity
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits:

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel.

Next Step:

Please CLICK HERE to see this role on our own website, and apply.

The closing date for applications is 9th February 2025.