London - West

FTC until Oct 18



Service Specialist - Onboarding

An exciting opportunity to join this hugely successful Global Content Service Provider, who brings end to end content solutions including Media Management, Localisation, Playout, Access Service and content aggregation and more


Must have solid client servicing skills within a similar role.

The Role:


The Service Specialists for onboarding are responsible for setting up all incoming sources and outgoing destinations from this global content solutions provider.


Working closely with their clients (broadcasters, producers and OTT/VOD platforms in the UK and globally, to gather all required specialist specifications ( or propose them) and set up systems, workflows and automation before performing tests with sources and destinations.


Obtaining written confirmation that all credentials and specification of files and metadata is signed off.  Any related workflow or automation is then set up and testing with their proprietary orchestration platform.


The onboarded source or destination is documented and handed over to Media Operations to be put into service and the customer then notified that the service is ready for use.


The role is responsible for the delivery of fast, efficient, accurate and professional onboarding, meeting and exceeding quality standards and contracted service levels.



  • Experience within a similar role, within TV/Ondemand/OTT organisation
  • Solid understanding of video & audio file formats
  • Excellent Client Servicing and Account Management
  • Ability to test, analyse and interpret video & audio files against specifications to pass or fail them.
  • Experience of operating/configuring standard video processing tools such as transcoders and standard converters.
  • Experience of working with software workflows and media asset management systems.


Please contact Tracey Newton asap for further details on 07772 970 991 or apply online via grapevinejobs.