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Account Manager

Sony DADC are currently looking for an Account Manager with proven experience in a Client or Customer Service role.


You will build excellent relationships with clients and retailers, supporting campaigns and releases for both physical and digital media.

ABOUT US

SONY is one of the most recognised and respected brand names in the world. Sony is a leading manufacturer of premier, state-of-the-art audio, video, communications and information technology products for the consumer and professional markets. 


Its creative music, motion picture, television, computer entertainment, and online businesses make Sony one of the most comprehensive entertainment companies for the broadband era.

 

Sony DADC, a division of Sony Corporation, is a solution and technology provider for the entertainment, education and information industries.


We provide world-class optical media replication services, and both physical and digital supply chain solutions.

 

ABOUT THE ROLE

The Position

We are currently looking for an Account Manager with proven experience in a Client/Customer Service role to support the Client Services Director in building excellent working relationships with both clients and retailers predominately by telephone and e-mail. 


You will act as the liaison point for all queries relating to the distribution business.  


The Account Manager will need to work closely with our shared service centre and follow up on the tasks which have been assigned to them.

 

Key Tasks - Client and Retailer Management


  • You will develop and maintain excellent working relationships with clients & retailers,  and third party logistics providers
  • You will also develop and maintain excellent working relationships with our Shared Services Centre, and Manufacturing
  • Expediting new release and campaign forecast information.
  • Manage campaigns – stock, pricing and communication
  • Liaise with Clients and the Operation regarding stock management.
  • Communicate with Client facing partners
  • Ensure the appropriate actions are carried out by the shared service center on a daily basis, e.g. orders, returns, and claims are handled on time and accurately and process issues are escalated as required
  • Participate with client or retailer’s meetings both on and off site
  • Collate and distribute KPI data both internally and externally
  • Review Client distribution invoices
  • Work alongside/support Shared Service Centre to ensure client requirements are fulfilled according to Service Level Agreements.


ABOUT YOU 

The Ideal Candidate - Key Skills & Abilities


Communication Skills:

  • Proven experience in a Client/Customer Service role
  • Proven interpersonal, verbal and written communication skills
  • Excellent telephone manner
  • Able to express written ideas, thoughts, or facts in a clear, convincing, logical and organised way
  • Computer literate with proven administration skills
  • Effective and flexible member of the Client Services team
  • Accuracy and attention to detail
  • Embraces teamwork; shares ideas / methods to improve performance
  • General understanding of clients and retailers business.

 

Analytical Skills:

  • Ability to analyse information and customer requests
  • Demonstrates experience in extracting and segmenting data to facilitate data analysis.
  • Candidate must have strong Excel, Word and PowerPoint skills

 

Time Management Skills:

  • Ability to continuously prioritise workload and work under pressure
  • Prioritises work activities; plans and stays organized in order to meet commitment and productivity standards
  • Multi-tasks by switching smoothly from one task to another based on changing priorities
  • Is a highly detail oriented with ability to summarize topics
  • Manages timelines; deals effectively with pressure
  • Takes ownership and responsibility for work progress.

NEXT STEPS
If you have the skills  and experience to thrive in this role, please click the ‘apply’ button to send your CV and a cover letter via grapevinejobs.