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London - Central




Account Manager - Eclair UK
Eclair UK is an innovative digital cinema technology company.

We are currently recruiting for an Account Manager in our central London facility, Theatrical Delivery Division.  

This position will report to the UK General Manager and work alongside another Account Manager.


  • Support customer’s needs across Eclair UK Divisions as required.
  • Act as both first point of contact and develop customer relationships.
  • Plan and schedule the technical and human resources to create the necessary supports (physical and virtual) and their delivery within agreed budgets.
  • Plan and follow up completion of orders received from customers
  • Manage and monitor content delivery by both physical and dematerialized means in the UK and across Europe.
  • Works closely with other AM and technical teams to schedule jobs and follow them through from start to end.
  • Liaise with customers to keep all parties informed as and when needed.
  • Anticipate customers’ needs, promote use of new tools and other services and assist customers in the daily use of tools provided.
  • Provide customers with estimates and invoices for the services rendered, gathering PO when necessary.
  • Keep customer’s sales contact informed at all times of any serious problems (both regarding service and invoicing), maintaining a positive relationship, proposing solutions.
  • Act as first point of sale, identifying customers’ needs and becoming a trusted advisor to them.
  • Communicate to the line manager desirable developments of internal tools, as well as those used by end customers (existing and new tools).
  • Work closely with Éclair support teams to provide a proactive problem solving service both inside and outside our group.
  • Assists team to maintain customer tools information up to date (CRM, TDL, etc).
  • Provides KDM delivery and support as required, includes out of business hours.

Other tasks:

  • Improve workflows to optimize services.
  • Understands how we can secure long term customer loyalty.
  • Proactively play a role defining and owning a pricing strategy.
  • To develop our offering working alongside Sales and Operations teams.
  • Change or adapt our approach.
  • At times the AM, will have to assist with QC tasks, other office admin.

About You:

  • Knowledge of Digital Cinema, S/VOD and TV formats
  • Good interpersonal skills
  • Clear communicator
  • A problem solver with strong analytical skills
  • Knowing how to take initiatives and set priorities
  • Diplomacy
  • Dynamism
  • Excellent written communication, organisational, interpersonal and multitasking skills
  • Proven effectiveness when working under pressure both alone and as part of a team
  • Accuracy and attention to detail.
  • English Language with excellent listening and verbal communication
  • Clear understanding of the need for good customer care is essential.
  • Other European Languages and / or understanding of cultural differences.
  • Must be experienced in MS Office, especially excel and Google Docs.

Please click the ‘apply’ button to send your CV and a cover letter via grapevinejobs.